9 Tricks to Delighting eCommerce Customers

Sure, the customer experience has always been a key aspect of any sales-driven business. Yet, the proliferation of eCommerce and the fact that seemingly limitless retail options now exist has made putting customers first not only a priority but, in fact, the most important aspect of your business.

Delighting eCommerce customers — that is, providing such comprehensive and mindfully strategic service that they are enticed to return time and again to your business — is such an indispensable benchmark that it may be worthwhile to re-evaluate your existing processes to tailor them specifically to this objective. Here are some of the best ways to do just that. Continue reading “9 Tricks to Delighting eCommerce Customers”

How to Turn Live Chats into Customers for Your Ecommerce Store

Because consumers have come to expect personalized service in virtually every area of the retail experience, live chats have become an increasingly popular way to connect directly with existing customers and prospects alike. Naturally, eCommerce sites are particularly well-suited to this approach, and live chat is an invaluable tool to develop brand loyalty and long-term customer relationships. Continue reading “How to Turn Live Chats into Customers for Your Ecommerce Store”

5 Retail Marketing Strategies of Top-Performing Companies

When it comes to transforming prospects into paying customers, there’s no way we can underestimate the significance of your marketing team. After all, this is where the difference lies between a quality product that crashes and burns to one that becomes a household name as well as an industry standard.

From spreading awareness of your product, to persuading consumers that the value your company brings is worthy of their attention and money, marketing tackles it all one step at a time. So incorporating the newest innovations in retail marketing strategies into your business is an absolute must.

Cutting Edge Retail Marketing Strategies

Here are a few key concepts that should absolutely be part of your ecommerce marketing game plan going forward, if they aren’t already.

Automated Marketing Analytics

We’ve previously praised the advantages of automation to optimize multiple aspects of your business (such as pricing) and save you time in the process. However, when you use automation in concert with your market analysis, you can also gather intelligence that will drive other business decisions. With each passing year, more and more companies are incorporating automated analytics into their future plans. Roughly half are already onboard, and it’s about time your business does the same, lest you fall behind industry trends. The power that can be harnessed by automation is truly something that can elevate the performance and precision of what your business is already doing and make it exceedingly easy to take it to the next step.

The Customer Experience

First and foremost, your marketing campaign should cater to your target audience, but taking this philosophy a bit further might sweeten the appeal of your product enough to boost engagement. Design with the customer experience in mind, including everything from personalized messages to incentive programs and special offers to help prospects blossom into long-term customer relationships. Moreover, employ an omnichannel approach to your marketing that incorporates mobile apps, desktop websites and other forms of media, encouraging loyal customers to get involved in all sides of your business.

Content to Win

If you’re still unconvinced of the pertinence of content marketing in boosting business, allow us to put an end to your uncertainty right now. The past few years have incontrovertibly proven thedifference that regular content generation can make in getting the word out about your business. In fact, over one third of all traffic to shopping sites comes from search engines! Blogs, ebooks and whitepapers are among the most popular forms of free content that you can use to help prospects find you over search engines and/or entice them to sign up for your mailing list. However, what works for your specific niche may differ. Perhaps new media marketing like podcasts or a YouTube channel will suit you better. Regardless, you’re missing out if you’re not releasing some kind of content on a regular basis.

Introducing Proximity Marketing

Thanks to the location tracking capabilities now made mainstream via mobile devices, proximity marketing is a major part of many successful companies’ current strategies. With the localized data you receive, you can adjust your advertising content accordingly, speaking particularly to the physical location of your customer. Perhaps you might pitch them a relevant offer based on their shopping habits or attempt to sway them to check out a new offer on your website instead of visiting a the brick-and-mortar location of one of your competitors.

Research to Develop

In order to keep your company’s evolution running strong, be sure to devote a significant segment of your resources to market research. Whether these duties are assigned to a dedicated team or scattered among your business, it’s invaluable to gauge customer response — through surveys, direct messages or other means — as well as stay up-to-date on what companies both in your industry and beyond are doing to connect to their prospects. Oftentimes, this can be as simple as setting up alerts or connecting to relevant companies, publications and websites on social media and other networks for the latest news to be delivered to you directly.

Go Forth and Strategize

To remain competitive in the retail space (but particularly in the technology-centric world of eCommerce) is essentially impossible without remaining closely in tune with the latest and greatest approaches to spreading your company’s message.

The above techniques will help to make your marketing team that much stronger, but these alone aren’t enough to keep you on top for long. Marketing means never settling for the status quo, and so constant evaluation, testing, and implementation should always be in place to ensure that you’re providing the best service to your customers and doing justice to your products. The long-term life of your business may ultimately depend on it.

For more invaluable insights into how you should approach marketing your eCommerce business, check out our eBook, “Key Automated Marketing Strategies for eCommerce Store Success.”

Automate you e-commerce store CTA

How to Maximize Direct-to-Customer Order Fulfillment

As technology has increased the capability for businesses to deliver orders to customers in a more and more timely fashion, so too have consumers come to expect their packages to arrive faster and for a lower shipping cost (or even free).

eCommerce businesses have felt the pressure to bolster their order fulfillment processes perhaps more than most other businesses. After all, online retailers need to compete not only with each other, but in many cases, with traditional brick-and-mortar stores as well. Direct-to-customer order fulfillment may be a complicated game, but luckily, more and more tools have become available to assist eCommerce businesses.

Strategies You Can Use

As always, the direct-to-customer sector brings with it a distinct set of challenges that must be overcome if you wish to maximize your order fulfillment success. How your system operates is key to the output your business will be able to handle and, by extension, how equipped your company will be when your marketing efforts pay off and your customer base explodes. In order to optimize your business, a few essential steps should first be taken. Here are some basic strategies you can start to implement into your business to streamline your direct-to-customer order fulfillment process.

  • Integration is a must: Before you can really make the most of your order fulfillment, you first need to introduce an integrated approach to your various systems, from order capture onward. Eliminating a segregated structure that keeps each element distinct and disconnected gives your business the ability to evaluate the order management and operations on a large scale, and this centralized view is absolutely essential to boost your order fulfillment.
  • Embrace automation to optimize: When it comes to order fulfillment, accuracy and timeliness is naturally paramount. That’s why your business needs to have a fully automated process in place for everything from pricing to fulfillment. This will lend you the competitive advantage you need to help your business soar and the precision to keep customer satisfaction sky-high. You’ll also be in far better shape when order demand requires a higher level of performance than you could previously manage to tackle.
  • Employ location-based strategies: Much of order fulfillment hinges on where your customer is based. Using location data as an integral part of your operation can guide you in deciding where to route deliveries, including local retailers who may be better positioned to meet faster delivery dates. In some cases, this might be a more efficient approach and maintains your platform’s status as the access point. Your customers will thank you for the improved service, and you might even be able to trim costs as a result.
  • Explore order streaming: Order streaming provides your business with the chance to adjust its workload to not only warehouse conditions but also high-priority orders. A tool that rightfully emphasizes customer expectations, order streaming manages equipment and other resources as well as streamlines the period between order capture and fulfillment. In that regard, it can be a tremendous way you can boost productivity and maximize efficiency within your business and provide a better service to your customer base.
  • Personalize to develop your brand: You wouldn’t automatically tie personalization and brand development to successful order fulfillment, but increased options and the ability to easily capture and employ data help you to boost brand loyalty and the likelihood of follow-up orders. Fulfillment starts with establishing a connection with customers that blossoms into a strong relationship. Never forget that your mission doesn’t begin or end with order fulfillment.

For more invaluable insights into how you should approach improving your eCommerce business with automation, check out our eBook, “Key Marketing Automation Strategies for Ecommerce Store Success.”

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From Mind to Mobile- Why Insights Matter for Online Fashion Portal

In times of old- all fashion was custom. Apparel had to be designed or sewn by hand. It was only when social disparities started blurring that businesses started selling mass produced apparel; and people started buying it.

The industrial revolution brought standardization to the apparel markets. From gathering raw materials to creating standard fits- the industry has scaled new highs every year. The global fashion industry revenue, circa February 2015, has gone up to USD 1.2 trillion.

With such phenomenal growth, and disruptive technologies sprouting up to augment it even further, it is no wonder that the fashion industry stands as a statement of the society it thrives in. At IntelligenceNODE, we are associated with many apparel etailers who take their work to the next level with intelligent insights and innovative ideas.

E tail is no longer about being a formidable online presence; now it is about innovation, reinventing and rediscovering favorites that rule the hearts of people. And as they say, with changing times, one has to adapt, or perish.

In this highly competitive market therefore, we are excited to see the famous online fashion retail portal Myntra shutting its website and going mobile. What a great way to be progressive! Myntra is on course to complete Rs 2,000 crore in sales or gross merchandise value (GMV) for the current financial year. And then, go mobile!

Continue reading “From Mind to Mobile- Why Insights Matter for Online Fashion Portal”

Why Jeans and Jackets are Placed Close Together in Shops…

Walk into a ‘store’ today and you suddenly experience the shift in environments. Out of the heat or cold or general chatter on the street, store spaces are made inviting, with a décor that goes with the brand. And of course the racks of products, accessories, etc placed at intervals, divided by artsy pieces or some other form of divider. It is almost like walking into a sacred space!

Continue reading “Why Jeans and Jackets are Placed Close Together in Shops…”

Does the Size Chart play an important role in Ecommerce Conversion?

Confused? So are we! Let’s put this into perspective- with ecommerce sales worldwide reaching $1.47 trillion in 2014 alone, we are talking of a HUGE number of people, who log in to shop online everyday!

Research shows that one of the major reasons for products to reach the wishlist but not the shopping cart, is size. In fact, recently consumers regularly shopping online were surveyed, on the parameters of why there are instances when they turn away from purchase- and their answers were, bluntly put, size and payment modes.

Continue reading “Does the Size Chart play an important role in Ecommerce Conversion?”

Valentine’s Day: Why Romance Is A Blessing For Retailers?

The splashes of red and romance in the air- Valentine’s Day is when all and sundry capitalize on love. Love is the music of the soul- at least that is what numerous ads will have us believe. 14 February may fall on any day of the week; but we are prepared for it, even before the month of February begins.

At IntelligenceNODE, we have been looking at the various ways that love is built up into the best commodity there is. And why not! Valentine’s Day is an opportunity for you, the retailer, to gift the carefully crafted dreams of the people, by the people and for the people, to them.

We realize that some of the best deals, the whole year round, are on offer in preparation for or on Valentine’s. To cite an example, this year, the city of Newark sold 100 vacant lots for just $1,000 to couples, with the condition that each couple must build a home on its lot within 18 months and become full-time occupants. We think this was a great deal! And an amazing way to build a community, augment the job market, spread some more love…


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LOVE IS NOW MOBILE!

Consumers are in the zone these days, where experimenting with different products and ideas has become their new way of life. When it comes to gifting that ‘special someone,’ there is no holding back. Consumers are prepared to buy on impulse and at the last minute. The huge rise of mobile usage and online shopping means that mobile increasingly plays a key role in the path to purchase.

Data collected from a random sample of 500 million online shopping experiences showed that retailers gained up to $35.3 million in incremental revenue and experienced an 11% improvement in average order value the week leading up to Valentine’s Day. Total conversions also increased by 24%. All this circa 2013.It has only increased now!

After all, If the Indian Online Retailer Myntra can contemplate going exclusively mobile…


The trend has been mobile was winning. Now it has WON.

-Eric Schmidt, Google


CAPITAL IS ON CUSTOMER EXPERIENCE OPTIMIZATION

Get personal. Get real. Get recognized. These words seem to be the new mantra. We find that people like to see and feel real- not larger than life- real. And marketers are getting this too. A lot of brands have done just that. Engaging their consumers through the social media- marketers have successfully created product stories.

Be it a cool video series like GAP’s new campaign, where the brand has teamed with The Daniels on GAP’s first Instagram micro-series as part of its Spring “Dress Normal” campaign. Or Hallmark’s #PutYourHeartToPaper Campaign which already has a couple of million views! These ads ensure that conversions happen- online and offline.


https://www.youtube.com/watch?v=Kut17MUKpi4


ONLINE & IN STORE ARE CONNECTED

Valentine’s Day happens to be one of those holidays tied to emotions. So an element of surprise and generosity are the most important aspects that retailers need to keep in mind while designing their marketing strategies.

Creating an amazing and innovative omni -channel experience is the major target for retailers worldwide, on any given day. But even more so on Valentine’s. And this works online as well as in store. In one example, BloomSnap, a feature found on the online flower marketplace BloomNation, allows customers to see the bouquet of flowers they purchased in the form of a photo sent directly from the florist before the bouquet is shipped.


 

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Valentine’s Day is all about love. But these insights we have come across are for the daily as well we think. As a retailer, you are involved in the amazing business of making sure that love is tangible. After all, who needs cupid when we have you? At IntelligenceNODE, we hope to honor this connection through our link with you!

How Mobile Commerce Reshaping Consumer Behavior

Mobile is becoming the integrated platform to get almost everything done today. And retailers are very aware of this fact. A lot of know- how, reports and miscellaneous facts exist online and offline about mobile platforms.

This knowledge is now becoming a healthy return on investment for many businesses. Consumers are now using mobile devices to shop, exchange ideas and create personal histories. Ecommerce websites and etailers are cashing in on this deluge.

It is not just a passing fad though; it is a way of life. According to forecasts, worldwide business-to-consumer e-commerce spending increased by 20 percent in 2014, reaching $1.5 trillion in sales. Ecommerce has clearly outpaced many other industries today. It has in fact become a medium for most industries to increase their customer base.

Mobile commerce is, for most intents and purposes, user centric. It focuses on the consumer. Everything from aesthetics to ease of use that you might wish for, as the consumer you get it! In fact, after taking years to build an online presence, retailers are only now beginning to cash in on all that hard work.

Continue reading “How Mobile Commerce Reshaping Consumer Behavior”