{"id":2014,"date":"2016-12-15T23:36:16","date_gmt":"2016-12-15T18:06:16","guid":{"rendered":"http:\/\/www.intelligencenode.com\/blog\/?p=2014"},"modified":"2026-01-06T14:32:01","modified_gmt":"2026-01-06T09:02:01","slug":"millennials-baby-boomers-retail-sales-strategies-that-appeal-to-both","status":"publish","type":"post","link":"https:\/\/www.intelligencenode.com\/blog\/millennials-baby-boomers-retail-sales-strategies-that-appeal-to-both\/","title":{"rendered":"Millennials vs. Baby Boomers: Retail Sales Strategies That Appeal to Both"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">For decades, marketers have spent every last cent they had tailoring their retail sales strategies to appeal to Baby Boomers. Boomers, once the largest generation, have now been overtaken by Millennials, who are the largest <\/span><span style=\"font-weight: 400;\">living segment of the population<\/span><span style=\"font-weight: 400;\">. Millennials, who are roughly ages 18-36, are the generation everyone loves to hate, dismissing them as lazy, whiny, and unwilling to work. <\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t believe the negativity. Generations have always sniped at one another, and the negative Boomer opinion of Millennials is a mere repetition of this trend. Most negative beliefs about Millennials <\/span><a href=\"http:\/\/www.forbes.com\/sites\/carolinebeaton\/2016\/09\/06\/6-millennial-myths-that-need-to-finally-die\/#5e13a5b75524\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">are untrue<\/span><\/a><span style=\"font-weight: 400;\">. So don\u2019t allow the hype about the younger generation to cause you to neglect this important market segment. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Baby Boomers <\/span><a href=\"http:\/\/www.businessinsider.com\/baby-boomers-spend-the-most-money-2015-6\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">still spend the most money<\/span><\/a><span style=\"font-weight: 400;\">, but Millennials will <\/span><a href=\"http:\/\/www.gallup.com\/businessjournal\/191837\/millennials-starting-spend.aspx\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">eventually overtake them<\/span><\/a><span style=\"font-weight: 400;\">. To succeed, your retail sales strategies must include both generations. Doing so might even be easier than you think. Baby Boomers and Millennials might be locked in a generational war, but they share much in common that you can use to your brand\u2019s advantage. <\/span><\/p>\n<h2><b>How Baby Boomers Spend Money<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Baby Boomers are the most affluent generation, spending <\/span><span style=\"font-weight: 400;\">$230 billion<\/span><span style=\"font-weight: 400;\"> in consumer goods. They were the first generation to widely invest in retirement accounts, and now those accounts are paying off. They were also raised by a generation that survived the Great Depression. This means that, while Baby Boomers can afford to spend money, many are reluctant to do so without a compelling reason. Your retail sales strategies must account for this discrepancy. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">While mainstream media suggests that Millennials are the technology-addicted generation, research suggests otherwise. Boomers spend just as much time on digital media, and <\/span><a href=\"https:\/\/www.dmn3.com\/dmn3-blog\/3-most-effective-channels-for-marketing-to-baby-boomers\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">they watch more television<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So what do we know about how Baby Boomers spend money? Here are some <\/span><a href=\"https:\/\/www.dmn3.com\/dmn3-blog\/3-most-effective-channels-for-marketing-to-baby-boomers\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">insights from recent research<\/span><\/a><span style=\"font-weight: 400;\">: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Boomers are planners who research their purchases in advance. They spend a lot of time online reading reviews and product information, so savvy retailers ensure a good experience and make product information readily available. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Search engine advertisements are the single most effective online channel for marketing to Boomers. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Television advertisements can still sway Boomers. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Baby Boomers have an <\/span><span style=\"font-weight: 400;\">aspirational approach to retirement<\/span><span style=\"font-weight: 400;\">, believing that they will do and afford even more when they quit working. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Baby Boomers are highly brand loyal. Reel them in and they\u2019ll stick with you for life. <\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"http:\/\/www.forbes.com\/sites\/steveolenski\/2015\/06\/05\/7-reasons-why-marketing-to-baby-boomers-is-unique\/#3a88993673de\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Baby Boomers do not see themselves as old<\/span><\/a><span style=\"font-weight: 400;\">, and they retain the countercultural leanings of the sixties &#8212; even when they become politically conservative. <\/span><a href=\"\/blog\/5-retail-marketing-strategies-of-top-performing-companies\/\"><span style=\"font-weight: 400;\">Intelligent retail marketing strategies<\/span><\/a><span style=\"font-weight: 400;\"> appeal to this independent spirit.<\/span><\/li>\n<\/ul>\n<h2><b>How Millennials Spend Money <\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Millennials came of age in the midst of a lagging economy, and many carry large debt loads. Consequently, Millennials tend to heavily focus on fulfillment and meaning. Research consistently shows that they care as much <\/span><a href=\"http:\/\/www.forbes.com\/sites\/davidburkus\/2016\/05\/24\/what-you-dont-know-about-millennials\/#6ac2334c2135\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">about a sense of purpose at work<\/span><\/a><span style=\"font-weight: 400;\"> as they do about making money or receiving competitive benefits. The sluggish economy delayed Millennials\u2019 ability to grow up, so many have <\/span><a href=\"http:\/\/www.theatlantic.com\/business\/archive\/2016\/08\/millennials-the-mobile-and-the-stuck\/497255\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">delayed home buying<\/span><\/a><span style=\"font-weight: 400;\">, childrearing, and large purchases. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite the economic scale backs Millennials have faced, they\u2019re beginning to come of age. Delaying big purchases means they have more disposable income for small purchases. They\u2019d rather spend money on experiences than consumer goods, and are the <\/span><a href=\"https:\/\/eventbrite-s3.s3.amazonaws.com\/marketing\/Millennials_Research\/Gen_PR_Final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">main drivers of the experience economy<\/span><\/a><span style=\"font-weight: 400;\">. Here\u2019s what else we know about their purchasing habits: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Millennials may sacrifice more money for a positive experience or convenience. They spend <\/span><a href=\"http:\/\/www.forbes.com\/sites\/alexandratalty\/2016\/10\/17\/millennials-spend-44-percent-of-food-dollars-on-eating-out-says-food-institute\/#1a01b8716527\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">44% of their food budget on eating out<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Millennials are <\/span><a href=\"http:\/\/www.forbes.com\/sites\/danschawbel\/2015\/01\/20\/10-new-findings-about-the-millennial-consumer\/#4dd7c67a28a8\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">skeptical of advertising<\/span><\/a><span style=\"font-weight: 400;\">, and may even grow to distrust brands that rely too much on traditional marketing.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Trust is <\/span><a href=\"http:\/\/www.forbes.com\/sites\/danschawbel\/2015\/01\/20\/10-new-findings-about-the-millennial-consumer\/#4dd7c67a28a8\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">vital to earning their business<\/span><\/a><span style=\"font-weight: 400;\">. Most read blogs to learn about products, and many say that authenticity is more important than content. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">They see themselves as independent and <\/span><a href=\"http:\/\/www.campaignlive.co.uk\/article\/1370716\/future-average-why-millennials-gen-z-striving-unique\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">strive for uniqueness<\/span><\/a><span style=\"font-weight: 400;\">. While Baby Boomers embraced the counterculture, Millennials have created dozens of micro-cultures. The much-derided hipster is just one manifestation of this trend. <\/span><\/li>\n<\/ul>\n<h2><b>What Baby Boomers and Millennials Have in Common<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Millennials were raised by Boomers\u00a0and internalized &#8212; or expanded upon &#8212; many of their values. The two generations may have more in common than they realize. <\/span><a href=\"http:\/\/www.businessinsider.com\/sc\/how-millennials-and-baby-boomers-shop-2015-4\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Some of these commonalities<\/span><\/a><span style=\"font-weight: 400;\"> include: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A love of getting a good deal. Both are obsessed with sales, coupons, and bargain shopping. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Women in both generations talk about their repurchases online more frequently than men do. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An interest in service. Both Millennials and Boomers value customer service\u00a0but may define good service differently. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A willingness to take their time planning a purchase. Both groups research purchases, though Millennials are more likely to use mobile apps and Boomers are more likely to use search engines. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">They do not like being stereotyped\u00a0but have long been victims of stereotyping. <\/span><\/li>\n<\/ul>\n<h2><b>Marketing to Different Generations <\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Your business doesn\u2019t have to devise two separate marketing strategies targeting Baby Boomers and Millennials. Save time and money by targeting the similarities these two generations share. Some winning retail marketing strategies include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Broadening your web presence.<\/b><span style=\"font-weight: 400;\"> Blogs, social media, search engine advertising, and profiles on major review sites help you target the ways both generations shop. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Offering discounts and coupons.<\/b><span style=\"font-weight: 400;\"> This is a great way to raise interest in your business\u00a0and helps you effectively target a wide demographic that includes both generations. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Providing a consistent brand experience.<\/b><span style=\"font-weight: 400;\"> This taps into Baby Boomers\u2019 brand loyalty and Millennials\u2019 interest in authenticity. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Offering an excellent shopping experience that includes world-class customer service. <\/b><span style=\"font-weight: 400;\">The service dimension will attract Boomers, while the experience will attract Millennials. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Creating word of mouth campaigns.<\/b><span style=\"font-weight: 400;\"> This builds trust\u00a0since both Boomers and Millennials research their purchases. <\/span><\/li>\n<li><b>Responding quickly to negative reviews to avoid reputation damage. <\/b><\/li>\n<li style=\"font-weight: 400;\"><b>Appealing to consumers\u2019 independence.<\/b><span style=\"font-weight: 400;\"> Both Boomers and Millennials loathe a one size fits all approach. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Treating both groups with respect.<\/b><span style=\"font-weight: 400;\"> Millennials hate being labeled lazy or irresponsible, and Boomers do not want to hear that they are old. Avoid appealing to stereotypes. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Presenting product information in a variety of media:<\/b><span style=\"font-weight: 400;\"> through photos, clear and detailed descriptions, sponsored blog posts, and web communities.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Rewarding loyalty and positive reviews. <\/b><span style=\"font-weight: 400;\">For example, you might offer a coupon code to consumers who leave a review. This builds trust for your product in both Millennials and Baby Boomers.<\/span><\/li>\n<\/ul>\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-478c0839-fd57-45a3-8045-2b37659a95e9\"><span class=\"hs-cta-node hs-cta-478c0839-fd57-45a3-8045-2b37659a95e9\" id=\"hs-cta-478c0839-fd57-45a3-8045-2b37659a95e9\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/857779\/478c0839-fd57-45a3-8045-2b37659a95e9\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-478c0839-fd57-45a3-8045-2b37659a95e9\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/857779\/478c0839-fd57-45a3-8045-2b37659a95e9.png\"  alt=\"Key Automated Marketing Strategies For eCommerce Store Success\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(857779, '478c0839-fd57-45a3-8045-2b37659a95e9', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n","protected":false},"excerpt":{"rendered":"<p>For decades, marketers have spent every last cent they had tailoring their retail sales strategies to appeal to Baby Boomers. Boomers, once the largest generation, have now been overtaken by&#8230;<\/p>\n","protected":false},"author":2,"featured_media":13168,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[50],"tags":[833,840,937,463,901],"class_list":["post-2014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-baby-boomers","tag-marketing-strategy","tag-millennial","tag-millennial-shopper","tag-women"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Generational Divide: Retail Sales Strategies That Unite<\/title>\n<meta name=\"description\" content=\"Save time and money by targeting the similarities Millennials and Baby Boomers share with these winning retail 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