{"id":4267,"date":"2019-08-20T23:57:46","date_gmt":"2019-08-20T18:27:46","guid":{"rendered":"https:\/\/www.intelligencenode.com\/blog\/?p=4267"},"modified":"2026-04-24T17:38:09","modified_gmt":"2026-04-24T12:08:09","slug":"zalando-a-lesson-in-retail-pricing-and-merchandising","status":"publish","type":"post","link":"https:\/\/www.intelligencenode.com\/blog\/zalando-a-lesson-in-retail-pricing-and-merchandising\/","title":{"rendered":"Zalando: A Lesson in Retail Pricing and Merchandising"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In the competitive world of fashion retail, getting ahead of the pack with consistent spikes in revenue is no easy task.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And yet, German-based Zalando has done exactly that with little more than efficient <a href=\"https:\/\/www.intelligencenode.com\/blog\/assortment-planning\/\">assortment planning<\/a> and smart pricing tools.<\/span><\/p>\n<h2><b>While retail merchandising competitors struggled, Zalando outpaced sales predictions<\/b><\/h2>\n<p><a href=\"https:\/\/www.reuters.com\/article\/us-zalando-results-idUSKCN1UR3IY\" rel=\"nofollow\"><span style=\"font-weight: 400;\">In the past quarter alone<\/span><\/a><span style=\"font-weight: 400;\">, the online retailer has seen its active user base climb 15% to 28.3 million. Likewise, website visits in that timeframe skyrocketed up to nearly 1 billion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its adjusted earnings before interest and tax (EBIT) has surpassed a staggering 100 million euros &#8211; 7 million more than start-of-year projections. All the while, European rivals like ASOS and Hugo Boss are only scraping the bottom of their 2019 sales growth goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The natural question to ask is: How is this the case? What magic formula does Zalando have up its sleeve?<\/span><\/p>\n<h2><b>They\u2019ve satisfied consumers by valuing personalized fashion retail experiences<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This may seem like an obvious reality, but few companies are effectively capitalizing on it in practice. That\u2019s why one of Zalando\u2019s greatest strengths is its ability to implement AI advancements into unparalleled customer experiences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, their site includes 3D fitting rooms to help buyers examine their potential purchases for fit. And if an extra opinion is needed, Zalando\u2019s algorithms provide custom outfit suggestions for each visitor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Director of Engineering Stacia Carr <\/span><a href=\"https:\/\/thenextweb.com\/tnw2019\/2019\/05\/16\/stacia-carr-zalando-ai-fashion\/\" rel=\"nofollow\"><span style=\"font-weight: 400;\">herself emphasizes<\/span><\/a><span style=\"font-weight: 400;\"> the importance of using their \u201cvast amounts of data and technologies such as machine learning to show that they know the customer better than anyone else.\u201c<\/span><\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-37490b13-a4ff-49a9-a750-c241f0a407c1\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-37490b13-a4ff-49a9-a750-c241f0a407c1\" class=\"hs-cta-node hs-cta-37490b13-a4ff-49a9-a750-c241f0a407c1\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/857779\/37490b13-a4ff-49a9-a750-c241f0a407c1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-37490b13-a4ff-49a9-a750-c241f0a407c1\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/857779\/37490b13-a4ff-49a9-a750-c241f0a407c1.png\" alt=\"New call-to-action\" \/><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h2><b>Another key factor: Committing to sustainable, efficient assortments<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.zalando.co.uk\/\">At Zalando<\/a>, sustainability manifests itself in a number of forms beneficial to buyers and sellers, as well as the eCommerce and physical environments they inhabit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One strategy<\/span><span style=\"font-weight: 400;\"> born from increasing consumer demand has been expanding their collection to encompass more eco-friendly brands. They even go the extra mile by adding helpful website tags to mark exactly which choices are manufactured with sustainable materials. Directly appeasing users\u2019 requests here only further solidifies Zalando\u2019s value perception, brand loyalty, and ultimately, sales potential.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, they\u2019ve pledged to both get rid of plastic bags in favor of recyclable paper ones and to minimize overall waste. The latter they plan to achieve by actually assembling clothing articles on demand. This means curbing the excess effort and supplies so often spent on mass production.<\/span><\/p>\n<h2><b>All in all, Zalando\u2019s fashion retail approach is multifaceted and data-driven<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Beyond trend-forward initiatives like personalization and <\/span><a href=\"https:\/\/www.intelligencenode.com\/blog\/smarter-assortments-are-the-first-step-towards-sustainability\/\"><span style=\"font-weight: 400;\">sustainability<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><span style=\"font-weight: 400;\"> Zalando has a deep bag of <\/span><a href=\"https:\/\/www.reuters.com\/article\/us-zalando-results-idUSKCN1UR3IY\" rel=\"nofollow\"><span style=\"font-weight: 400;\">carefully thought-out sales tactics<\/span><\/a><span style=\"font-weight: 400;\"> across the board.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take, for instance, their effort to mitigate decreasing shopping cart sizes with minimum order values and expanded item selections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Or how about its <\/span><span style=\"font-weight: 400;\">partner program<\/span><span style=\"font-weight: 400;\"> aimed at appealing to wider audiences? The program allows third-party online sellers to use the unique Zalando marketplace as a sales channel with the caveat of a more rigorous validation process than seen on Amazon or eBay.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Along with its high percentage of discounted offers (62%), the consistently highest number of in-stock goods, and industry-leading selection of unique products (24%), these measures work together to simultaneously boost customer experience and revenue.<\/span><\/p>\n<h2><b>Small brands and competitors &#8211; take heed of these intelligent solutions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Retail merchandising sales growth isn\u2019t a game of luck. It\u2019s a step-by-step undertaking that must consider systems optimal for the retailer, consumer, and commerce environment alike.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No need to take our word for it &#8211; Zalando\u2019s all-encompassing methodology speaks volumes. It even earned them a 12% rise in company shares last quarter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Failing to adapt to the times with solutions founded in machine learning and data analytics is simply negligence. You can\u2019t expect last year\u2019s or even last month\u2019s strategies to work; rather, you need an ever-evolving strategy that accounts for the fluctuating state of the market.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Zalando, that currently entails a prime focus on customization and sustainability. In 2020, they could very well shift elsewhere. But regardless of what the specific strategies are, you can bet they\u2019ll be proceeding with the most advanced pricing tools and resources at their disposal.<\/span><\/p>\n<h2><b>Duplicate Zalando\u2019s growth with your own competitive benchmarking and <a href=\"https:\/\/www.intelligencenode.com\/blog\/10-reasons-to-use-the-pricing-intelligence-software\/\">price intelligence<\/a><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At <\/span><a href=\"https:\/\/www.intelligencenode.com\/our-story\/\"><span style=\"font-weight: 400;\">IntelligenceNode<\/span><\/a><span style=\"font-weight: 400;\">, you\u2019ll find AI-generated dashboards specifically constructed to enable more informed business decisions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to keep tabs on your fashion retail competition? Choose <\/span><a href=\"https:\/\/www.intelligencenode.com\/solutions\/competitive-benchmarking\/\"><span style=\"font-weight: 400;\">competitive benchmarking<\/span><\/a><span style=\"font-weight: 400;\"> dashboards will do the work for you with its intelligent <a href=\"https:\/\/www.intelligencenode.com\/solutions\/product-matching\/\">product matching software<\/a>. Or you can turn to <\/span><a href=\"https:\/\/www.intelligencenode.com\/solutions\/apis-data\/\"><span style=\"font-weight: 400;\">our API<\/span><\/a><span style=\"font-weight: 400;\"> to analyze pricing histories, insights, and reports in real-time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our capabilities further extend to dynamic pricing within your distinct market. That could take the form of recommendations regarding pricing level changes to maximize profitability or timely suggestions for particular item discounts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are the types of cutting edge, data-fueled <a href=\"https:\/\/www.intelligencenode.com\/solutions\/price-intelligence\/\">price intelligence tools<\/a> companies like Zalando are using to lead the charge in retail merchandising. And if you follow suit, they could be the difference makers in helping you rapidly compete across global markets.<\/span><\/p>\n<p>If you found this useful and you\u2019d like to learn\u00a0how to improve your merchandising, promotions, and prices with the help of AI and <a href=\"https:\/\/www.intelligencenode.com\/solutions\/assortment-planning\/\">assortment intelligence<\/a>. We invite you to download our free Create Irresistible Online Assortments in the Age of AI ebook. Click below to take advantage of this opportunity.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-37490b13-a4ff-49a9-a750-c241f0a407c1\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-37490b13-a4ff-49a9-a750-c241f0a407c1\" class=\"hs-cta-node hs-cta-37490b13-a4ff-49a9-a750-c241f0a407c1\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/857779\/37490b13-a4ff-49a9-a750-c241f0a407c1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-37490b13-a4ff-49a9-a750-c241f0a407c1\" class=\"hs-cta-img alignleft\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/857779\/37490b13-a4ff-49a9-a750-c241f0a407c1.png\" alt=\"New call-to-action\" \/><\/a><\/span><br \/>\n<\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the competitive world of fashion retail, getting ahead of the pack with consistent spikes in revenue is no easy task. And yet, German-based Zalando has done exactly that with&#8230;<\/p>\n","protected":false},"author":2,"featured_media":13408,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[32,48],"tags":[1058,1057,510],"class_list":["post-4267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-merchandising","category-price-intelligence","tag-fashion-commerce","tag-fashion-retail","tag-online-retail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Zalando: A Lesson in Retail Pricing and Merchandising<\/title>\n<meta name=\"description\" content=\"We explore exactly what Zalando has been doing to keep its sales growth thriving, while fashion retailers worldwide struggle to meet 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